GM to Offer Loaner Cars to Volt Owners
General Motors is offering free loaner cars to Chevrolet Volt owners concerned about safety. The action comes as federal officials formally investigate two fires involving the Volt's lithium-ion batteries. The National Highway Traffic Safety Administration (NHTSA) said a second Volt battery pack caught fire last week following a crash test. The first battery fire was reported back in June at a Wisconsin test facility. That fire occurred three weeks after crash testing. NHTSA says another battery that was recently crash-tested gave off smoke and sparks.
GM says it will contact all 5,000 Volt owners to reassure them that the cars are safe to drive.
“The Volt is a five-star safety car. Even though no customer has experienced in the real world what was identified in this latest testing of post-crash situations, we're taking critical steps to ensure customer satisfaction and safety,” said Mark Reuss, president, GM North America. “Our customers' peace of mind is too important to us for there to be any concern or any worry. This technology should inspire confidence and pride, not raise any concern or doubt."
Reuss said GM would establish a Volt owner satisfaction program. Any Volt owner concerned about safety can contact his or her Volt advisor to arrange for a free GM vehicle loan until resolution of the issue. GM has not put a time limit on how long customers can keep the loaners.